M365 Service Engineer

Generali Insurance Ltd.

Family-friendly workplace

As an insurance company, our main mission is to protect and improve people's lives.

Generali Operations Service Platform (subsidiary company of Generali)

is currently seeking a motivated

Microsoft 365 Service Engineer

for our international team.

Who we are

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.

We provide innovative IT infrastructure services for companies in the international Generali Group. Our core competencies are the development of customer-oriented solutions as well as the stable and efficient operation of IT infrastructure services, i.e. servers, networks, telephony/call centers, workplace environments and mobile solutions. Welcome to Generali Operation Service Platform.

Your responsibilities will be the following:

• Serve as the primary contact for mail and collaboration services for Generali Germany and Austria,
• Manage, configure, and optimize Microsoft 365 services with a focus on Exchange Online and hybrid environments,
• Support and lead transformation projects from Lotus Notes/Domino to Microsoft 365,
• Ensure compliance and security standards are consistently applied across all platforms (desktop, mobile, virtual),
• Develop and maintain automation tools and scripts (primarily in PowerShell, also NodeJS/C# when required),
• Create add-ins, GUIs, and workflows to improve efficiency and user experience in Outlook/Exchange,
• Administer and synchronize Active Directory / Azure AD objects and attributes relevant to mail services,
• Maintain and improve interfaces between Exchange-based mail environments and existing Domino domains,
• Analyze, monitor, and optimize mail routing in collaboration with security service teams,
• Provide 2nd-level support for mail services and define tasks for 1st-level support teams,
• Apply GOSP standards and contribute to the continuous improvement of collaboration services in Germany and Austria.

The ideal candidate has:

• University degree in IT or equivalent professional experience,
• At least 7 years of work experience in similar roles,
• Proven expertise in Microsoft 365 and Exchange administration (on-premise and cloud),
• Knowledge of Lotus Notes/Domino environments is a strong advantage,
• Solid experience with scripting and automation (PowerShell mandatory; NodeJS/C# a plus),
• Familiar with Active Directory, Azure AD, and M365 security & compliance frameworks,
• Strong problem-solving and analytical skills with an entrepreneurial mindset,
• Ability to work independently as well as in cross-functional international teams,
• Excellent communication skill in English,
• German knowledge is advantegous.

What we can offer:

• Possibility to experience best CEE region practices,
• Flexible working hours,
• Remote working,
• Benefit package.

Our Values

• Our values fundamentally define how we operate.
• Deliver on the promise - We tie a long-term contract of mutual trust with our people, clients, and stakeholders; all our work is about improving the lives of our clients. We commit with discipline and integrity to bringing this promise to life and making an impact within a long-lasting relationship.
• Value our people - We value our people, encourage diversity, and invest in continuous learning and growth by creating a transparent, cohesive, and accessible working environment. Developing our people will ensure our company’s long-term future.
• Live the community - We are proud to belong to a global Group with strong, sustainable, and long-lasting relationships in every market in which we operate. Our markets are our homes.
• Be open - We are curious, approachable, and empowered people with open and diverse mindsets who want to look at things from a different perspective.

At Generali, we believe the future is shaped by those who dare to act. If you’re ready to turn plans into impact, we invite you to join our team. The future starts here. Right here, right now.

Additional information on data processing

By clicking the Apply now button, you will be required to choose from 3 data processing options during registration, which are as follows:

I would like my profile to be considered:

• "for all positions of the Generali Group worldwide", which means that you consent to being contacted by any member company of the Generali Group with a job offer.
• "only for position(s) advertised in the country of application (recommended)", which means that you consent to being contacted by Generali Biztosító Zrt. and its Hungarian member companies with job offers. We RECOMMEND that you select this option, as in this case we can contact you with positions for which you may be suitable based on your CV.
• "only for the position(s) applied for", which means that we only keep your data for the position(s) you have applied for. We cannot contact you with job offers for which you may be suitable based on your CV.